CUSTOMER CARE

How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to help and provide assistance.
WhatsApp us on +91 7067590660 at 9:30 am – 6:00 pm IST ( Monday to Saturday) except all national holidays or email us on info@tamaraabytahani.com

When will the Customer Care Team respond to my query?

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.

SHIPPING & DELIVERY

What are the shipping charges?

We offer nominal Shipping charges for all orders in India.

Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

When will my order be delivered?

The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order for our ready-to-wear lines.

Tamaraa By Tahani wedding couture is made-to-order and takes 20 to 35 days for delivery, depending on the garment’s style and your location.

For Bridal order we require minimum 60 days to execute.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Can I book an order for delivery to more than one address?

No. You will need to place separate orders for different shipping addresses.

What if I am not available when the order is delivered ?

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to us. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

ORDERS

Is there a limit to the quantity that I can order?

No, there’s no limit. Shop your heart out!

How do I know what size to order ?

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here .

Do you offer made-to-order service ?

Tamaraa by Tahani Bridal and Occasion wear are all made-to-order. Please enter your details in the Made-to-Order form and our team will get in touch with you soon.

Can I cancel my order ?

Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.

What do I do if my order is received in a damaged condition ?

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

What happens if the wrong product was delivered to me ?

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

What happens if the product I ordered is out of stock ?

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

RETURNS & EXCHANGES

What is your Return policy ?

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from Tamaraa by Tahani is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Kindly write to us at info@tamaraabytahani.com  for further assistance.

Please note we do not accept returns for international orders (except USA). Also we do not accept returns for made-to-order items and accessories, unless it is a quality defect.

Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.

Am I eligible for a refund ?

A refund is offered only on merchandise sold at maximum retail price, without any discount.

In special cases, a refund is provided irrespective of the type of purchase when:

  • The order is cancelled prior to dispatch due to unavailability.
  • The product is returned due to a quality defect or damage during transit.

As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.

Can I return and exchange my order ?

Yes, you can avail exchange on all orders brought on wecare@tamaraabytahani.com, once your return is received with us. You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise. .

Do you offer reverse pick-up ?

No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end.

PAYMENT & SECURITY

What are the online payment options available on your website ?

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

My transaction failed, I received a payment gateway error message Please help.

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

How do I report any suspicious activity during payment ?

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

What happens if my credit/debit card has been compromised while making a payment online ?

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.